Refund & Cancellation Policy

At Areeb Syed Enterprises ("Enterprise", "we", "us", or "our"), represented by its proprietor Areeb Syed, we maintain a transparent, fair, and professional relationship with every client. Because our services involve customized software engineering, digital product architecture, and bespoke technical consultancy, cancellations and refunds are governed strictly by the milestone terms detailed in this Policy and in each client's executed Service Agreement.

1. Scope of this Policy

This policy applies to all professional services, web application development, API engineering, payment gateway integration, and technical consultancy commissioned by clients through written quotations and invoices issued by Areeb Syed Enterprises.

2. Project Cancellation Guidelines

2.1 Cancellation Before Commencement of Work

If a client formally requests cancellation of a project in writing (via email to 4reeb.5yed@gmail.com) prior to the formal initiation of engineering or design activities (within 48 hours of signing the agreement or prior to initial discovery and code repository setup):

• The client is entitled to a 100% full refund of the advance milestone payment received.
• No administrative cancellation penalties or deductions will be applied.

2.2 Cancellation After Work Has Commenced

If a project is cancelled by the client after technical development, architecture planning, or code authoring has started:

• Refunds are calculated strictly on a pro-rata basis corresponding to the unfulfilled portions of the current active milestone.
• Compensation will be retained solely for hours expended and deliverables completed up to the date and time written notice of cancellation is received.
• Any surplus advance funds paid by the client exceeding the value of verified work performed will be refunded in full.
• All completed design artifacts, code drafts, and technical specifications produced up to that moment will be delivered to the client upon settlement.

2.3 Undelivered Work or Milestone Non-Performance

In the unlikely event that Areeb Syed Enterprises is unable to deliver a specified milestone as stipulated in the written Service Agreement, and where failure cannot be rectified within 14 calendar days of written notice:

• The client is entitled to an immediate 100% full refund of all payments made toward that unfulfilled milestone.
• No claim for work retained by the Enterprise will apply for incomplete modules.

3. Duplicate, Excess, or Failed Payment Transactions

3.1 Duplicate or Excess Charges

In the event of technical error, network timeout, or accidental multiple submissions resulting in duplicate or excess debits against an invoice reference:

• The client should notify us immediately with the transaction reference numbers.
• Upon electronic verification with our payment aggregator, 100% of the duplicate or excess amount will be initiated for immediate reversal.

3.2 Failed Transactions

If a payment transaction fails at the gateway stage but funds are debited from the client's bank account or card:

• In accordance with Reserve Bank of India (RBI) guidelines on electronic transactions, the payment aggregator automatically initiates a source reversal.
• Such reversals are typically credited back to the customer's account by their issuing bank within 2 to 4 working days without requiring manual merchant intervention.
• Our billing desk remains available to assist clients in tracking any delayed bank reconciliations.

4. Refund Processing Timelines & Method

To maintain stringent compliance with financial regulations and anti-money laundering (AML) protocols:

• Original Payment Method: All refunds are processed exclusively back to the original source instrument (the specific bank account, debit/credit card, or UPI handle) utilized during the initial transaction. We do not issue cash refunds or third-party transfers.
• Processing Window: Once approved in writing, refunds are initiated by Areeb Syed Enterprises within 2 business days and typically reflect in the client's account within 5 to 7 business days, subject to intermediary banking clearance schedules.

5. How to Submit a Refund Request

To ensure timely processing, all cancellation or refund requests must be communicated in writing from the authorized email address associated with the client contract:

1. Send an email to 4reeb.5yed@gmail.com with the subject line: Refund Request - [Invoice Number] - [Client Name].
2. State the invoice number, date of payment, transaction reference ID, and a clear explanation of the reason for cancellation.
3. Our accounts desk will acknowledge receipt within 24 business hours, review the milestone status, and provide written resolution.

6. Dispute Resolution & Escalations

If you have any questions or unresolved concerns regarding a payment or refund determination, please contact the proprietor directly: